FREQUENTLY ASKED Catering QUESTIONS
You can place your order by calling us at (888) 998-9034 or online at loumalnatis.com/catering.
Monday to Friday: 8am-7pm CST Saturday: 9am-1pm CSTEmail us at [email protected] or call our Catering Customer Service phone number at (888) 998-9034.
Please contact our Catering Department at (888) 998-9034 or email [email protected]and our friendly and helpful team can create a quote.You’ll be able to pay online for a catering quote by following the instructions we’ll give you in your catering quote.
Yes! We do our best to accommodate same-day orders with a 3-hour lead time. We recommend youcall (888) 998-9034 to place your order.
We charge a nominal delivery fee. Delivery fees varyby location and start at $6 for any size order. Please contact our catering team foran exact deliveryquote by emailing us at [email protected] or calling (888) 998-9034.
Absolutely! We offer a variety of sides, toppings, and packages to fit your needs. Let us know about any special requests.
Yes! Our catering menu offers options for individual servings. You may view the options online or contact our friendly customer service team. Email us at [email protected] or call (888) 998-9034 to start planning.
Yes, we offer a variety of catering packages. You may view the packages online or contact our friendly customer service team by emailing [email protected] or calling (888) 998-9034.
Yes, we offer both vegan and gluten-free menu items. For vegans, we suggest our deep-dish pizza without cheese. Gluten-free options are available in both deep-dish and thin-crust pizza varieties.
Yes, we provide disposable utensils, plates, and napkins with all catering orders at no additional cost.
We provide delivery and drop-off services and do not offer on-site catering staff.
Please contact our catering team within 24 hours of your order date. We will do our best to accommodate your request. Please call our team at (888) 998-9034.
Yes, our beef sandwiches are delivered hot and ready to serve. The beef is in the Au Jus, and everyone must assemble their sandwich.
No, our rewards program does not apply to catering orders.
Please inform us of any allergies or dietary restrictions when placing your order. We can accommodate many dietary needs, including gluten-free, dairy-free, and vegan options.
We strive for excellent service, but if there’s any issue with your order, please contact us right away. We’ll work to resolve any problems and ensure your event is a success! Call our team at (888) 998-9034.
Once your order is dispatched, we will provide tracking information, and you will receive updates via text. If you have any concerns about your delivery, feel free to call our customer service team at (888) 998-9034.
Cancellations can be made up to 24 hours before the scheduled event. Please contact us as soon as possible to process your cancellation.
We’d love to hear from you! If you have feedback on your catering experience, please fill out the customer satisfaction survey you received after your delivery was executed or contact us directly via email at [email protected].
Yes, we allow you to schedule a delivery time for your catering order. Please specify your preferred time when placing your order, and we will do our best to accommodate it. Keep in mind that delivery times are subject to availability with a 30-minute delivery window.
We recommend placing your catering delivery order at least 48-72 hours in advance to ensure timely service, especially for large orders or events. Catering orders placed less than 24 hours in advance can often be accommodated, but it’s best to plan ahead.
No, gratuity for delivery drivers is not included in the delivery charge. However, gratuity is appreciated for excellent service, and you can provide a tip directly to the driver. Best practice is to provide a tip at the time of order, as we are unable to add a gratuity after the order is executed.
You can place an order for pickup through our website or over the phone. For online orders, simply select the “Pickup” option at checkout. If ordering by phone, let us know you’re choosing pickup when you call.
For catering orders, please give at least 2-3 hours’ notice to ensure we have everything ready on time.
Yes! When placing your pickup order, you can choose a specific time for pickup. We will prepare your order and have it ready for you at the designated time. Make sure to arrive within a 15-minute window of your scheduled time to ensure everything is fresh.
Absolutely! You can add drinks to your catering order; we offer Pepsi Products.
We offer amazing cookies and brownies.
Yes, we can save your organization’s tax exemption in your account. A reminder that the catering order must be for the organization’s official activities, not for personal or unrelated use. You must mention the tax-exempt letter when you place the order, as we cannot remove or refund tax after the order has been executed.